Communicate

Marketing and AI SMS Agent

Opt-in marketing and AI reply support build on grouped, site-scoped customer conversations.

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For workshops ready to go beyond transactional updates, Openhood has opt-in marketing and AI SMS support. The AI agent works only inside grouped conversation scope, with the workshop's people still owning the customer relationship.

Workshop SMS · Sarah Patel
Hi Sarah, found worn front pads on the Hilux. Photo + quote here: openhood.live/r/abc123
10:14am
Yes go ahead, needed it
10:18am
All approved. We'll have it ready by 3pm. Cheers.
10:19am
Workshop activity feed

The advisor sees the same conversation, in context.

Parts engine Parts request fired. Order queued to nominated supplier.

3m ago

Tim James Brake service · $340 inc GST, quote line moved to approved. Advisor confirmed at 11:18am.

5m ago

Reply parser Customer reply staged. Reply parser detected approval. Awaiting advisor confirm.

8m ago
Who it helps

Less repetitive follow-up. More controlled customer response.

Technicians

Stays focused on the floor while customer follow-up stays front-office owned.

Service advisors

Can reduce repetitive reply load when the module is deliberately enabled.

Owners

Adds a growth lever without mixing marketing into core operational SMS by default.

Customers

Gets faster, contextual replies when the workshop enables the feature.

What Openhood does

  • Can reduce repetitive reply load when the module is deliberately enabled.
  • Adds a growth lever without mixing marketing into core operational SMS by default.
  • Gets faster, contextual replies when the workshop enables the feature.

What it doesn’t do

  • The AI agent is opt-in and works only inside grouped conversation scope, not free-form autonomous messaging.
  • Your people still own the customer relationship; marketing stays separate from core operational SMS.
FAQ

Questions workshops ask about marketing and ai sms agent

What is Marketing and AI SMS Agent in Openhood?

For workshops ready to go beyond transactional updates, Openhood has opt-in marketing and AI SMS support. The AI agent works only inside grouped conversation scope, with the workshop's people still owning the customer relationship.

What does Marketing and AI SMS Agent replace?

It replaces repetitive follow-up with controlled customer response.

Explore more

Connected Openhood workflows

Customer SMS and Conversations

Site SMS numbers, templates, threads, quote replies, and pickup messages live inside the workflow.

Live Repair Orders

One live repair order carries the job from booking to pickup.

Booking Diary and Calendar Capacity

Bookings, operating hours, closures, breaks, and capacity live in the same planning system.

See it on a real workshop.

Spin up a production-shaped Openhood demo and run the workflow end to end, or talk to the team about getting your workshop set up.

Try the live demoCompare options