Authorise

Authorise the work before it starts.

Drop-off review, QR/SMS authorisations, legal terms, OTP, and signature are captured before work proceeds.

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Openhood brings the authorisation moment into the drop-off workflow. Advisors review the booking, confirm services and parts, issue the packet by SMS or QR, and keep a signed snapshot of the customer's terms, answers, signature, and provenance.

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Tap the link. The report opens. Photos in their hand.

Digital report, /r/abc123
RAC Auto Services Customer report

Toyota Hilux SR5

1ABC234Hi Sarah

Defects Requiring Immediate Repair

Defects Requiring Early Repair

Who it helps

Less verbal grey area. More authorised work.

Technicians

Starts work with a clearer authorised scope and fewer stop-start questions.

Service advisors

Issues the right packet from the RO without printing, scanning, or chasing paper forms.

Owners

Gets a stronger commercial and legal record around what the workshop was authorised to do.

Customers

Signs on their phone without making an account or installing an app.

What Openhood does

  • Issues the right packet from the RO without printing, scanning, or chasing paper forms.
  • Gets a stronger commercial and legal record around what the workshop was authorised to do.
  • Signs on their phone without making an account or installing an app.

What it doesn’t do

  • Openhood isn't legal advice, your workshop owns its terms and templates.
  • Draft authorisation packets stay private; public signing links are gated until the packet is issued.
FAQ

Questions workshops ask about guided drop-off and intake authorisations

What is Guided Drop-Off and Intake Authorisations in Openhood?

Openhood brings the authorisation moment into the drop-off workflow. Advisors review the booking, confirm services and parts, issue the packet by SMS or QR, and keep a signed snapshot of the customer's terms, answers, signature, and provenance.

What does Guided Drop-Off and Intake Authorisations replace?

It replaces verbal grey area with authorised work.

Explore more

Connected Openhood workflows

Digital Reports and Customer Approvals

Customers get secure report links with records, pricing, priority, OTP, and approval state.

Live Repair Orders

One live repair order carries the job from booking to pickup.

Booking Diary and Calendar Capacity

Bookings, operating hours, closures, breaks, and capacity live in the same planning system.

See it on a real workshop.

Spin up a production-shaped Openhood demo and run the workflow end to end, or talk to the team about getting your workshop set up.

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Guided Drop-Off and Intake Authorisations, Openhood workshop software