Technicians
Gets approval faster when their records are easy for the customer to understand.
Authorise
The customer approves from a link, not a phone call.
Customers get secure report links with records, pricing, priority, OTP, and approval state.
Openhood replaces the rushed phone read-out with a mobile-first report. Customers can see what was found, what it costs, how urgent it is, and approve from a token-signed link without creating an account.
Customer's phoneA Better Experience
8:47
Your Workshop
Today 8:47 AM
Hi Rachel, thanks for booking in with Your Workshop today. We'll keep you updated as we work on your car and let you know if anything needs your approval.
- Your Workshop
Hi Rachel, Tim from Your Workshop here. We've completed your Safety Check and have 2 items to discuss. 1. Cabin Filter - $68.00 2. Front Brake Pads - $189.00 Please respond with "ALL" to approve all recommendations, or with each item number you want to approve. eg "1, 2, 3" If you'd like to discuss please reply "CHAT". To decline, please reply "NO". If you can please respond before 12:00 pm, we'll be able to complete these by 4 pm. To see the full report and quote, please go here: https://openhood.live/r/1spt321 Thanks!
8:47Your Workshop
Hi Rachel, here is the Safety Check Report for your 2022 Kia Sportage.
Safety Check Report
Make Model2022 Kia Sportage
Registration1SPT321
N/A
Critical
Early Repair
Monitor
Good
6.5mm
6.0mm
36PSI
1.0mm
8.0mm
24.1mm
Inspection Results
Today's Recommendations
2 items need approval
Authorise All
1
Cabin Filter
$68Very dirty and requires replacement.
2
Front Brake Pads
$189Worn to 1mm and require immediate replacement.
If you could please respond before 12:00 pm we can complete this for you by the end of today.
Waiting on your approvalAction required
Enter your authorisation code
A 6-digit code was sent to +61 *** *** 888.
Who it helps
Less voicemail. More authorisations.
Service advisors
Sends a clearer report instead of explaining every finding verbally.
Owners
Improves trust and approval conversion with record-backed recommendations.
Customers
Understands the work and can respond from their phone without login friction.
What Openhood does
- Sends a clearer report instead of explaining every finding verbally.
- Improves trust and approval conversion with record-backed recommendations.
- Understands the work and can respond from their phone without login friction.
What it doesn’t do
- Customers don't get accounts, they use secure signed links, not logins.
- SMS approvals are staged for advisor confirmation, not auto-applied.
FAQ
Questions workshops ask about digital reports and customer approvals
What is Digital Reports and Customer Approvals in Openhood?
Openhood replaces the rushed phone read-out with a mobile-first report. Customers can see what was found, what it costs, how urgent it is, and approve from a token-signed link without creating an account.
What does Digital Reports and Customer Approvals replace?
It replaces voicemail with authorisations.
Explore more
Connected Openhood workflows
See it on a real workshop.
Spin up a production-shaped Openhood demo and run the workflow end to end, or talk to the team about getting your workshop set up.