Work a job card
A repair order breaks down into job cards, and each job card holds the tasks you actually do in the bay. Working a job card means claiming it, clocking your time, writing down what you did, and marking each task done.
Get the job card
A lead or the bay scheduler assigns job cards to technicians and bays. At workshops with no lead, you can self-assign an unassigned executable job card yourself from the My Jobs tab.
- Open the My Jobs tab to see job cards assigned to you, plus any unassigned cards you can claim.
- If a card is unassigned, tap to claim it. The claim only succeeds while the card is still free, so two people cannot grab the same one.
- Open the card to see its tasks.
Self-assign is for workshops without a lead
Where a lead schedules the bay, cards come to you already assigned. The self-claim path is there so a no-lead workshop still has a way to pick up open work.
Log your labour time
You log time against the work two ways: a running timer, or a manual entry.
- Timer. Start the timer when you begin and stop it when you pause or finish. The timer records a clock window with a start and end.
- Manual. Enter a duration after the fact, or enter an explicit start and end window.
One running timer per technician
You can only have one labour timer running at a time. Starting a new timer automatically stops any other timer you had running, so time on a job you stepped away from does not keep climbing.
If a manual window overlaps another of your own clock windows, Openhood warns you and asks you to acknowledge it before saving. A duration-only entry has no window, so it never triggers an overlap warning.
Record Work Carried Out
Work Carried Out is the record of what you actually did on a task. You type it into the task, and each line becomes a Work Carried Out entry on that task. Downstream review and invoicing read from these entries, so write them as the real account of the work.
Optional internal records stay internal
You can also attach internal notes and photo or video records to a job card from the job page. These show under the matching job card for advisor review, but they do not become Work Carried Out text, invoice copy, or customer messages on their own.
Move tasks through their status
Each task carries a status. As you work, set it so the card reflects reality. On Project work the choices map to Stuck, In progress, and Complete; marking a task Stuck requires a short reason and keeps the task open rather than closing it.
When your tasks are done, submit the card for review. Stuck is open work, not a finished or approved state, so a card with a stuck task is not ready to hand off.